Customer Service Inbound, Billing & Customer Support Calls Telemarketing Experience Preferred
This is a remote position. Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home! About Stride 2 Hire works with our Premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.
WHAT TO EXPECT: What's Needed to Provide Customer Support for this Client - Assisting callers with billing inquiries - Determining offerings customers are missing - Making upgrade and add-on service recommendations - Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC) - Coding sales accurately and completely
WHAT IT TAKES TO SUCCEED: Must-Have Qualities and Capabilities - Familiarity with company processes and policies - Clear, confident and professional communication skills to build trust and rapport - Understanding of "client call flow" - Quick-thinking management of client needs - Assertiveness to promote additional products and services - Empathy and a sincere desire to assist and prioritize the customer - Tenacity to understand and deliver on customers' needs
EDUCATION NECESSARY: No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.
WHAT YOU'LL BE DOING: Providing great inbound, billing customer service calls.
WHAT YOU NEED TO GET STARTED: - Apply - A computer - High Speed wired Internet (No WiFi) - Phone with headset - Pass a background screening
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