Service Writer / Sales Associate – Outdoor Power EquipmentHealdsburg, California RetailThe Supply Place is Garrett Hardware's outdoor power equipment (OPE) sales and service center and an arborist equipment dealer. We sell, assemble, and repair everything from professional-grade chainsaws, top-handle saws, pole saws, blowers, and string trimmers to residential lawn mowers and battery-powered tools. We also carry arborist supplies, climbing and rigging gear, and safety equipment. We're a designated STIHL Pro Dealer and also carry EGO, Echo, Husqvarna, and Milwaukee. We serve arborists, tree care companies, landscapers, contractors, ranchers, and homeowners across Sonoma County.If you've worked at a parts counter, a service desk, a dealership, a small engine repair shop, or in the tree care industry, and you like helping customers solve real problems, we'd like to meet you.What You'll DoHelp homeowners, arborists, and commercial customers choose the right equipment for their property or jobDemo chainsaws, mowers, blowers, trimmers, and battery systems with confidenceExplain the differences between gas and battery platforms and between brands like STIHL, EGO, Echo, Husqvarna, and MilwaukeeHelp tree care professionals find the right saws, arborist supplies, climbing and rigging gear, and PPEBuild repeat business with after-sale support, maintenance advice, and parts helpCheck in repair equipment and write clear, accurate service ticketsTrack repair jobs in our shop management system and keep customers updated on timelinesOrder parts, follow up on backorders, and keep the repair workflow movingWork closely with our small engine technicians to get equipment back to customers quicklyLook up and order small engine parts using dealer parts catalogs and computer systemsKeep high-turn parts, accessories, and arborist supplies stocked and organizedReceive, check in, and stock equipment shipmentsAssemble new equipment for display and customer pickupDo basic service such as chain sharpening and simple tune-ups (we'll train you)Keep the shop floor clean, organized, and safeSupport seasonal merchandising for spring mower season, fall cleanup, storm season, and moreWhat We're Looking For2+ years in a parts counter, service desk, dealership, repair shop, tree care, or retail role (preferred)Mechanically inclined and eager to learn how equipment worksComfortable with point-of-sale, inventory, and parts lookup softwareStrong attention to detail, especially with repair tickets and parts ordersCalm, friendly, and professional with customers, including busy commercial accounts and tree crewsAble to lift 50 lbs and move equipment safelyBonus If You HaveSmall engine knowledge (2-stroke/4-stroke, carburetors, fuel systems)STIHL, EGO, Echo, Husqvarna, or other OPE brand training or certificationArborist or tree care experience, including climbing, rigging, or chainsaw workISA Certified Arborist or tree worker credentialsExperience in landscaping, agriculture, or construction equipmentBilingual in English and Spanish
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