Job Description

Job Description

Job Description

The Fixed Operations Director will be responsible for maintaining and growing the service department with continued innovation and becoming a leader in the industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.

Key Objectives: 

• Manage a consistent high level of customer satisfaction in the Service Department  
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control  
• Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers  
• Foster a culture that promotes employee development and retention  
• Create and maintain strong working relationships with external vendors  
• Meet or exceed monthly budget projections  
• Maintain a safe and functional working environment 

Responsibilities: 

• Lead a cross functional team that aligns with revolutionizing the RV Service Process 
• Develop and manage a strategic plan for controlling staffing levels based on seasonality 
• Monitor and analyze KPIs to measure success and adjust strategies as needed 
• Develop and implement strategies for maximizing capacity and productivity 
• Foster an environment where learning, growth, and innovation is at the forefront 

Competencies and Skills: 

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred  
• Proven experience with thriving in ever changing environments  
• Strong ability to take ownership with a vision that aligns with the organizations 
• Proven experience with action planning and goal achievement 
• Ability to manage complex and multi-layer situations with positive outcomes 
• Excellent leadership and project management skills
• Experience with rebranding initiatives and managing ongoing brand growth
• Strong collaboration skills to work effectively with different teams across the organization 
• The achievement of a college degree is a plus for this role

Expected Results: 

• Achievement of service KPIs and goals 
• Increase customer satisfaction results 
• Achievement of controlled labor cost and policy 
• Achievement in RECT’d time year over year 
• Increase productivity year over year 
• Increase Technician skillset levels  
• Increase in dealership sales year over year 
• Minimize employee and customer incidents  

Resources: 

• A dedicated budget for service department 
• Access to a cross-functional regional support 
• eLearning and management resource center 
• Mentorship from senior service managers 

Cultural Fit: 

• Demonstrates a customer-centric approach
• Embodies behaviors consistent with the Company’s Vision, Mission, and Values 
• Committed to continuous improvement and operational excellence 

Who We Are:  

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.  

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.  

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results. 

Perks: 

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages  
• 401K with 5% match  
• Employee discounts  
• Company-paid life insurance  
• Gym membership reimbursement  
• Opportunities for advancement  
• Annual Incentive Trip for Top Performers  
• RV Borrowing Program  
• Incredible Team Culture 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations. 

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